How to cancel a booking with your instructor
This will be helpful if: Overview:Licence Help is designed to give learners maximum flexibility when managing their schedules. We know that plans can change. With Licence Help, you can cancel a booking online free of charge up to 24 hours before the lesson start time. When you cancel, the lesson credit is immediately returned to […]
How to add another learner to your account
This will be useful if: You are a Learner User of the Licence Help booking platform. You are trying to: Add another learner to your existing account. Overview: The Licence Help booking system is designed to provide a seamless experience for each learner. However, it does not allow multiple learners to use a single account. […]
How to reset the password on your learner account
This will be useful if: You are a Learner User of the Licence Help booking platform. You are trying to: Log in to your learner account, but it isn’t working. Overview: Having trouble accessing your account? Maybe you forgot your password. Don’t worry — it happens! You can reset your password in just a few […]
How to log in to your learner account
This will be helpful if: You are a Learner User of the Licence Help platform. You are trying to: Access your learner account. Overview: Your Licence Help learner account allows you to conveniently: If you are unable to log in, click here for troubleshooting steps. Steps to log in to your learner account Step 1:Go […]
How to rate your driving instructor
This will be useful if: You are trying to: Rate your experience with your driving instructor. Overview: As a Licence Help learner, you can leave a rating for any instructor you’ve completed at least one driving lesson with. When submitting your rating, make sure it reflects your genuine experience with the instructor and aims to […]
How to find an instructor where there is no availability
This will be useful if: You are trying to: Locate a driving instructor near you but the website shows no availability. Overview: The Licence Help booking platform works based on suburbs. When searching for a driving instructor, always enter your pickup suburb in the search tool. If no results appear, it means there are currently […]
VORT vs CBT&A Driving Lessons in South Australia
This will help if: You want to: Overview When selecting a driving instructor, having the right information and clear options makes all the difference. At Licence Help, we aim to give you everything you need to make the best choice – including understanding the types of qualifications that instructors hold. In South Australia, there are […]
How to find an instructor where there is no availability
This will be useful if: You are trying to: Locate a driving instructor near you but the website shows no availability. Overview: The Licence Help booking platform works based on suburbs. When searching for a driving instructor, always enter your pickup suburb in the search tool. If no results appear, it means there are currently […]
How to contact us
This will be helpful if: You are trying to: Reach out to our Customer Support Team. Overview: Getting assistance from us is simple and straightforward! To contact us, just submit a support request through our website. If you send your request during business hours (9:00 AM – 5:30 PM, Monday to Friday AEST), our team […]
Bonus Logbook Hours
The rules for recording bonus logbook hours differ depending on your state. NSW, QLD & ACT When you take structured driving lessons with a Licence Help driving instructor in New South Wales, Queensland, or the Australian Capital Territory, you can log 3 hours of driving experience for every 1 hour of professional instruction, up to […]