How to remove saved payment details
This will be helpful if:You are a learner using the Licence Help booking platform. You want to:Delete your stored payment method. Overview Licence Help supports multiple payment options, and for ease of use, your default payment method is stored for future transactions. Whenever you make a booking, you’ll always see the total payable amount and […]
How to fix a payment error
This will be helpful if:You are a learner using the Licence Help booking platform. You want to:Resolve a payment error where a payment was made more than once. Overview Occasionally, duplicate payments can happen—often within just a few minutes of each other. If this happens, don’t worry, we have you covered. You have two options: […]
How to handle driving instructor cancellations
This will be useful if:You are a learner using the Licence Help booking platform. You are trying to:Understand what happens if your instructor cancels a booking. Overview:At times, your driving instructor may need to cancel a scheduled lesson. While it’s never ideal, unexpected situations can occur. For example: If this happens, your instructor should notify […]
How to contact your driving instructor
This will be useful if:You are a learner using the Licence Help booking platform. You are trying to:Get in touch with your driving instructor. Overview:Licence Help makes it simple to book lessons with your instructor. When you create a booking, you can provide all the details your instructor needs without needing to call or message […]
How to approve your logbook hours
This will be useful if:You are a learner using the Licence Help booking platform. You are trying to:Get your supervised driving hours signed off in your logbook. Overview:In most Australian states, learners must complete a minimum number of supervised driving hours before being eligible to take the driving test. These requirements vary depending on […]
How to handle driving instructor cancellations
This will be useful if:You are a learner using the Licence Help booking platform. You are trying to:Understand what happens if your instructor cancels a booking. Overview:At times, your driving instructor may need to cancel a scheduled lesson. While it’s never ideal, unexpected situations can occur. For example: If this happens, your instructor should notify […]
How to get a tax invoice
This will be helpful if:You are a learner using the Licence Help booking platform. You want to:Obtain a tax invoice. Overview Licence Help is an online booking service. Each time you make a purchase, you’ll automatically receive a payment receipt by email. Here’s how it works: Because every instructor is an independent operator, and some […]
Your wallet explained
This will be helpful if:You are a learner using the Licence Help booking platform. You want to:Understand how your Licence Help wallet works. Overview Your Licence Help wallet is designed to make handling payments and bookings simple and stress-free. Here’s what you need to know: With the wallet system, payments are faster, smoother, and more […]
How to approve your logbook hours
This will be useful if:You are a learner using the Licence Help booking platform. You are trying to:Get your supervised driving hours signed off in your logbook. Overview:In most Australian states, learners must complete a minimum number of supervised driving hours before being eligible to take the driving test. These requirements vary depending on your […]
How to handle driving instructor cancellations
This will be useful if:You are a learner using the Licence Help booking platform. You are trying to:Understand what happens if your instructor cancels a booking. Overview:At times, your driving instructor may need to cancel a scheduled lesson. While it’s never ideal, unexpected situations can occur. For example: If this happens, your instructor should notify […]