How to find an instructor where there is no availability
This will be useful if: You are trying to: Locate a driving instructor near you but the website shows no availability. Overview: The Licence Help booking platform works based on suburbs. When searching for a driving instructor, always enter your pickup suburb in the search tool. If no results appear, it means there are currently […]
How to contact us
This will be helpful if: You are trying to: Reach out to our Customer Support Team. Overview: Getting assistance from us is simple and straightforward! To contact us, just submit a support request through our website. If you send your request during business hours (9:00 AM – 5:30 PM, Monday to Friday AEST), our team […]
Bonus Logbook Hours
The rules for recording bonus logbook hours differ depending on your state. NSW, QLD & ACT When you take structured driving lessons with a Licence Help driving instructor in New South Wales, Queensland, or the Australian Capital Territory, you can log 3 hours of driving experience for every 1 hour of professional instruction, up to […]
How to understand the pricing ranges
This will be useful if: You are trying to: Overview The Licence Help platform makes it easy to search, compare, and book a driving instructor in your area. Simply use the search tool to enter your pickup location and transmission type. Once your search is complete, a pricing table will be displayed, summarising the lowest […]
How many driving lessons do I need?
This will be useful if: You are trying to: Overview After your first lesson, your instructor will be able to give you a clearer estimate of how many lessons are recommended. This is based on factors such as: New Drivers If you have no prior driving experience, we suggest booking 10 to 15 hours with […]
Payment Options
To book a driving lesson through Licence Help, payment is required in advance. We accept all major debit and credit cards, including Visa, Mastercard, and American Express. You can also make payments using PayPal, Apple Pay, Google Pay, or Microsoft Pay. Flexible payment options such as Afterpay and Klarna are also available. Please note, we […]
How to check your wallet balance
This will be useful if: You are trying to: Overview You can access and review your booking credits anytime. All credits remain valid for 24 months from the date of purchase. How to check your wallet balance Step 1. Log in to your learner account Step 2. (optional) On your Dashboard, your wallet balance summary is displayed […]
How to cancel a booking with your instructor
This will be useful if: You are a learner using the Licence Help booking platform You are trying to: Cancel a booking with your driving instructor at least 24 hours in advance Overview The Licence Help platform is designed to give you maximum flexibility with your lesson schedule. We understand that plans can change unexpectedly. […]
How to change your driving instructor
Overview The Licence Help platform is designed to give you full flexibility. We know that schedules can change, or sometimes a particular instructor may not align with your learning style or availability. As a Licence Help learner, you can switch instructors online at no extra cost, provided you make the change at least 24 hours […]
How many driving lessons do I need?
Who is this guide for? Learners using the Licence Help booking platform What will you learn? How to estimate the number of driving lessons you may need Overview After completing your first driving lesson, your instructor will be able to give you a clearer idea of how many lessons may be necessary. This will depend […]