Your wallet explained
This will be helpful if:You are a learner using the Licence Help booking platform. You want to:Understand how your Licence Help wallet works. Overview Your Licence Help wallet is designed to make handling payments and bookings simple and stress-free. Here’s what you need to know: With the wallet system, payments are faster, smoother, and more […]
How to approve your logbook hours
This will be useful if:You are a learner using the Licence Help booking platform. You are trying to:Get your supervised driving hours signed off in your logbook. Overview:In most Australian states, learners must complete a minimum number of supervised driving hours before being eligible to take the driving test. These requirements vary depending on your […]
How to handle driving instructor cancellations
This will be useful if:You are a learner using the Licence Help booking platform. You are trying to:Understand what happens if your instructor cancels a booking. Overview:At times, your driving instructor may need to cancel a scheduled lesson. While it’s never ideal, unexpected situations can occur. For example: If this happens, your instructor should notify […]
How to cancel a booking with your instructor
This will be helpful if: Overview:Licence Help is designed to give learners maximum flexibility when managing their schedules. We know that plans can change. With Licence Help, you can cancel a booking online free of charge up to 24 hours before the lesson start time. When you cancel, the lesson credit is immediately returned to […]
How to add another learner to your account
This will be useful if: You are a Learner User of the Licence Help booking platform. You are trying to: Add another learner to your existing account. Overview: The Licence Help booking system is designed to provide a seamless experience for each learner. However, it does not allow multiple learners to use a single account. […]
How to reset the password on your learner account
This will be useful if: You are a Learner User of the Licence Help booking platform. You are trying to: Log in to your learner account, but it isn’t working. Overview: Having trouble accessing your account? Maybe you forgot your password. Don’t worry — it happens! You can reset your password in just a few […]
How to log in to your learner account
This will be helpful if: You are a Learner User of the Licence Help platform. You are trying to: Access your learner account. Overview: Your Licence Help learner account allows you to conveniently: If you are unable to log in, click here for troubleshooting steps. Steps to log in to your learner account Step 1:Go […]
How to rate your driving instructor
This will be useful if: You are trying to: Rate your experience with your driving instructor. Overview: As a Licence Help learner, you can leave a rating for any instructor you’ve completed at least one driving lesson with. When submitting your rating, make sure it reflects your genuine experience with the instructor and aims to […]
How to find an instructor where there is no availability
This will be useful if: You are trying to: Locate a driving instructor near you but the website shows no availability. Overview: The Licence Help booking platform works based on suburbs. When searching for a driving instructor, always enter your pickup suburb in the search tool. If no results appear, it means there are currently […]
VORT vs CBT&A Driving Lessons in South Australia
This will help if: You want to: Overview When selecting a driving instructor, having the right information and clear options makes all the difference. At Licence Help, we aim to give you everything you need to make the best choice – including understanding the types of qualifications that instructors hold. In South Australia, there are […]