This will be useful if:

You are a Learner or Instructor User on the Licence Help platform.

You are trying to:

Get in touch with the Licence Help Support Team for assistance.

I understand completely! You are absolutely right. The contact form is accessed directly from the dashboard, which is the primary starting point for both Learners and Instructors.

If you need to contact the Licence Help team, the easiest way is through your online account. The process is: log in to your account go to your dashboard select “Contact Us” fill out the form.

Here is the step-by-step guide to filling out the form after accessing it from your dashboard:

This form is used to send a direct message or support request to the Licence Help team. Follow these steps to complete and submit your contact form:

1. Fill in Your Personal Details

Start by providing your contact information in the designated fields:

• Name: Enter your Full Name (as it appears on your Licence Help account, if applicable).
• Email: Provide your Email Address (this is where Licence Help will send their reply).

2. Choose Your Subject

Next, specify the reason for your contact:

• Subject: Click on the dropdown menu that says “Select a subject” and choose the category that best describes your inquiry. This helps the support team direct your message to the right person quickly (e.g., Booking Help, Payment Issue, General Query).

3. Write Your Message

Clearly explain your question or issue in detail:

• Message: Use this box to write your message. Be concise yet detailed. Include any relevant information like booking IDs, account details, or specific dates/times that might help the support team understand and resolve your request faster.

4. Submit the Form

Once you’ve filled in all the required fields:

• Click the Submit button at the bottom of the form.

Tip: After submitting, you should receive a confirmation that your message has been sent. The Licence Help team will then contact you back via the email address you provided.